Social Media - Middle East

Customer Service in Dubai sets the market standards for measuring customer experience in the Middle East region. With customer satisfaction dropping rapidly in most business sectors of the region, it is important for companies to implement schemes that would develop and ensure customer loyalty - I am sure I am not the only one that gets consistently frustrated by the "Best Bank In Dubai" or when I skip around Emirates Mall in Dubai only to find out that I am consistently unimpressed with the quality of customer service. Well it seems as though at least one Dubai Company is doing something about it!

We all know that customer service ensures an empirical growth in customer loyalty. It is important for businesses to value their consumers and seek external guidance on how to implement schemes that would develop loyalty within their customer base and that just has to start at service. So as a business owner in Dubai how do you know that your employees are delivering the right level of customer service when you are not around to be the policeman (or women) - slovenly store clerks watch out because its likely that you are being monitored at reported back on by a team of Mystery shoppers running around Dubai just waiting to prove to your owner that you put in a less than perfect performance.

Customer service checks like mystery shoppers in Dubai are crucial to understand how your employees deal with customers and how well informed they are when answering questions related to your products and services when you are not around to check up on them. Understanding what level of customer service your company dishes out on a daily basis could make the difference between a successful business in Dubai and being one of "those" companies that always gets moaned about.

There are a few customer service representatives in the region. One of the best among them is Ethos Consultancy, a customer service consultancy firm in the Middle East . Its head office is located in Dubai and they specialize in delivering long term solutions that help businesses understand why customer experience management and customer loyalty are of key importance for their organization, not only do they provide mystery shoppers they conduct quality of service calls to government departments, banks and provide training.

Ethos, The leaders in customer service consultancy in the Middle East, have developed their own methods for measuring customer satisfaction & experience that apply to the global markets of the region and they are proving to be one of the regions success stories. In Dubai, Ethos consultancy delivers training modules in both Arabic & English. They also provide customer service benchmarking products and solutions like mystery shoppers for many business sectors particularly the banking and government sector.

For more information on Customer Service in Dubai or Ethos Consultancy, the leading customer service consultancy firm in the Middle East, please visit http://www.ethos.ae